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Privacy Policy

Effective Date: 18th July 2025

1. Introduction

Zigg Core Sdn. Bhd. ("ZiggFin", "Company", "we", "our", or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy ("Policy") describes how we collect, use, store, disclose, and safeguard your personal data in connection with our website, and services ("Platform").

This Policy applies to all individuals who access or use the Platform, including both general users and professional users (collectively referred to as "Users").

By accessing or using the Platform, you agree to the collection and use of information in accordance with this Policy.

2. Data We Collect

2.1 General Users (if signed up)

Full name
Gender
Phone number
Date of birth
General location
Address (optional)
Occupation (optional)

2.2 Professional Users

Full name and preferred name
IC number
Gender
Date of birth
Phone number
Address
Profile image
Email and WhatsApp contact
Professional experience, services, and biography
Professional category, documents and certifications
Company name, registration number, and optional company contact information
Social media URLs (optional)

2.3 Automatically Collected Data

Device and browser type
IP address and approximate geolocation
Cookies and usage data

3. How We Use Your Data

To operate and maintain the Platform
To create and manage user accounts
To verify user identity and credentials
To match general users with relevant professionals
To personalize the Platform experience
To communicate with you about updates, services, and support
To improve Platform features, performance, and security
To comply with applicable laws and regulatory requirements

4. Data Sharing and Disclosure

We do not sell or trade your personal data. However, we may disclose your personal data to:

Our service providers and vendors
Regulatory or legal authorities if required by law
Third-party tools that assist with analytics or communications

Any third-party processors are required to maintain confidentiality and use your data only for the purposes described in this Policy.

5. Data Retention

We retain your personal data only for as long as necessary:

To fulfill the purposes stated in this Policy
To comply with our legal obligations
To resolve disputes and enforce our agreements

You may request data deletion at any time by contacting us. Note that certain data may be retained in backups or for compliance purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Understand usage patterns and user behavior
Improve the user experience
Provide security and authentication

You may manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of the Platform.

7. Data Security

We implement reasonable technical and administrative measures to protect your data, including:

Encryption and access control
Secure document storage

Despite our efforts, no system is completely secure. You are responsible for safeguarding your account credentials.

8. Your Rights

As a data subject, you are entitled to access, update, rectify, or delete your Personal Data held by us.

Data Access
Data Correction & Rectification
Limited or Optional Consent
Right to Data Portability
Right to Withdraw Consent

There may be cases where we cannot comply due to regulatory or operational reasons. Failure to provide required data may affect service delivery.

We reserve the right to terminate services if essential data is withheld. You agree to indemnify us for any resulting consequences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Platform with an updated effective date. Continued use of the Platform after changes indicates your acceptance.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: support@ziggfin.com